# Follow-Up Visits / Recalls

This type of follow-up helps clinics reach out to patients who visited a certain time ago but may need additional care or a check-up.

**Configuration**

1. Visits Flow Stages:\
   [Settings -> Glossary/Clinic Flow](https://app.dentaltap.com/en/p/settings/templates/dictionary?id=flow)

### Purpose

* Remind patients of routine check-ups
* Encourage follow-up visits for ongoing treatment
* Improve patient retention and continuity of care
* Streamline communications between Doctors and Front Desk

### Schedule a Follow-up visit via Tasks/Queue

If a patient continues treatment, the doctor can schedule the next appointment directly from their account. Alternatively, a follow-up task can be created for the front desk, allowing administrative staff to handle the scheduling.

Follow-up visit can be created for each appointment:

* **Select Appointment**
* Click **Follow-Up**
* Enter the appointment date and time, and other optional, like group, note
* Also, you can schedule an appointment instantly by checking the doctor’s availability and confirming a time slot for the required duration.

<figure><img src="/files/LYTPVW4Jmqcbe5MrVavo" alt=""><figcaption></figcaption></figure>

**Follow-Up Queue**

All unscheduled follow-ups are added into the **Queue** - a sidebar in the calendar page. From this sidebar, you can drag-and-drop directly into calendar, or click on the item to find a suitable time.

<figure><img src="/files/ViePHwlgFV1EWpqoyS7v" alt=""><figcaption></figcaption></figure>

### Patients Who Visited X Months Ago

#### Recalls Flow

You can manage follow-ups using a Kanban-style board, which provides a visual overview of patient follow-up progress.

Open [Flow -> Recalls](https://app.dentaltap.com/en/p/flow/recalls) to access the board.

Patients are added to **Recalls** automatically based on their last appointment. You can use drag-and-drop to move patient records through the different phases on the Kanban board.

<figure><img src="/files/snoLI6yPCXFZCHn8ggaw" alt=""><figcaption></figcaption></figure>

You can apply additional filters in the Kanban board, for example, filter all patients with last visit - 3, 6, or 12 months ago, or search by patient name/group/branch.

<figure><img src="/files/bcfYFuibZEkopwyT2CiN" alt=""><figcaption></figcaption></figure>

#### Unscheduled Patients Report

A report is available that can be downloaded as a table (CSV) containing all patients who visited during a specific period but have not yet scheduled a follow-up appointment.

To access the report:

1. Open [Reports -> General](https://app.dentaltap.com/en/p/analytics/appointments)
2. Click the **Unscheduled** section in the top row

For example, the report can show patients who visited in the last 12 months but do not have a scheduled next appointment, as illustrated in the screenshot below:

<figure><img src="/files/hzM0xa8IK4ld3USYAVje" alt=""><figcaption></figcaption></figure>

This visual workflow helps clinics identify patients who are due for follow-up, prioritize outreach, and ensure continuity of care.


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