# WhatsApp Integration

**WhatsApp integration** allows Dentaltap to send and receive messages through your clinic’s official WhatsApp Businessaccount.

With this integration, you can:

* Send appointment reminders
* Confirm or reschedule visits
* Notify patients about treatment updates
* Communicate directly with patients inside Dentaltap

The integration works via the official Meta (Facebook) WhatsApp Business platform.

### Required Information

To complete the integration, you need to provide two IDs from your WhatsApp Business Manager:

#### Business Account ID

This is your **WhatsApp Business Account ID** (not your Facebook Business ID).

You can find it here:\
<https://business.facebook.com/latest/settings/whatsapp_account/>

On the example below the WhatsApp Business Account ID is: 1555\*\*\*\*\*\*\*\*\*\*11

<figure><img src="https://774973970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MCSfaCbl5WBCUFhF8TR%2Fuploads%2FxPBsX8x4vvgS3vHvgQby%2Fimage.png?alt=media&#x26;token=09bb7d37-545e-4ab0-b396-a582b298d61b" alt=""><figcaption></figcaption></figure>

#### Business Phone Number ID

This is the **Phone Number ID** assigned to your WhatsApp Business number (not the actual phone number).

You can find it here:\
<https://business.facebook.com/latest/whatsapp_manager/phone_numbers>

On the example below the WhatsApp Phone Number ID is: 956\*\*\*\*\*\*\*\*\*\*73

<figure><img src="https://774973970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MCSfaCbl5WBCUFhF8TR%2Fuploads%2FsvJvUtSwIINIzf4D0zuu%2Fimage.png?alt=media&#x26;token=77d84d45-c0c8-4ed3-8238-4e1ab92848b1" alt=""><figcaption></figcaption></figure>

### Activate WhatsApp in Dentaltap

1. Open Settings -> Notifications page:\
   <https://app.dentaltap.com/en/p/settings/clinic/notifications>
2. Click on the "Chat" icon to coonect:\
   ![](https://774973970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MCSfaCbl5WBCUFhF8TR%2Fuploads%2FHpnniE6Apaev0mkOsU1d%2Fimage.png?alt=media\&token=0a2456b8-a0f0-4fcc-85a5-ab3075d2996a)
3. Select "WhatsApp" and then go to next step to add details![](https://774973970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MCSfaCbl5WBCUFhF8TR%2Fuploads%2Fg0zXBI9Q6kQS6tWUkmyp%2Fimage.png?alt=media\&token=e0e7ddba-4f6f-4598-b0bd-c33a17dceab7)
4. Enter your WhatsApp credentials obtained before - businessAccountId and businessPhoneNumberId, skip authToken, and click "Save Changes"\
   ![](https://774973970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MCSfaCbl5WBCUFhF8TR%2Fuploads%2FrZvGWL1GBi2fOZ8MU83O%2Fimage.png?alt=media\&token=ae0104b3-9f89-4dc7-a4e0-8d3538570604)

After, you will be redirected to Facebook login authorization to complete the integration.