> For the complete documentation index, see [llms.txt](https://dentaltap.gitbook.io/dentaltap/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dentaltap.gitbook.io/dentaltap/integrations/whatsapp-integration.md).

# WhatsApp Integration

**WhatsApp integration** allows Dentaltap to send and receive messages through your clinic’s official WhatsApp Businessaccount.

With this integration, you can:

* Send appointment reminders
* Confirm or reschedule visits
* Notify patients about treatment updates
* Communicate directly with patients inside Dentaltap

The integration works via the official Meta (Facebook) WhatsApp Business platform.

### Required Information

To complete the integration, you need to provide two IDs from your WhatsApp Business Manager:

#### Business Account ID

This is your **WhatsApp Business Account ID** (not your Facebook Business ID).

You can find it here:\
<https://business.facebook.com/latest/settings/whatsapp_account/>

On the example below the WhatsApp Business Account ID is: 1555\*\*\*\*\*\*\*\*\*\*11

<figure><img src="/files/wKcongMBNebP1KmmtETH" alt=""><figcaption></figcaption></figure>

#### Business Phone Number ID

This is the **Phone Number ID** assigned to your WhatsApp Business number (not the actual phone number).

You can find it here:\
<https://business.facebook.com/latest/whatsapp_manager/phone_numbers>

On the example below the WhatsApp Phone Number ID is: 956\*\*\*\*\*\*\*\*\*\*73

<figure><img src="/files/eitGzMAEUnth6vdowxNG" alt=""><figcaption></figcaption></figure>

### Activate WhatsApp in Dentaltap

1. Open Settings -> Notifications page:\
   <https://app.dentaltap.com/en/p/settings/clinic/notifications>
2. Click on the "Chat" icon to coonect:\
   ![](/files/A3DWZwCuCNOQYAVE33y5)
3. Select "WhatsApp" and then go to next step to add details![](/files/LITwcOXQ5mUyO15fxwWR)
4. Enter your WhatsApp credentials obtained before - businessAccountId and businessPhoneNumberId, skip authToken, and click "Save Changes"\
   ![](/files/XLLbcztla6qHoNtzGTBb)

After, you will be redirected to Facebook login authorization to complete the integration.